Case study: Carolina Maia

In 2018, Carolina Maia found herself unemployed and struggling to secure employment due to her lack of qualifications.

After searching online for a variety of jobs, Carolina eventually came across a short pre-employment training qualification which offered a Level1 Certificate for Introduction to Customer Service and Level 1 Certificate in Personal Development for Employability with CT Skills (funded by the European Social Fund) followed by a guaranteed interview with a local employer. 

The aim of the qualification is to give local residents the skills and confidence to secure a job.

Due to a lack of confidence and self-esteem, Carolina struggled to secure employment and when attending interviews she felt she didn’t have the confidence to answer the interview questions to set her apart from other candidates.

Carolina Maia - Skills Development

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