In 2018, Carolina Maia found herself unemployed and struggling to secure employment due to her lack of qualifications.
After searching online for a variety of jobs, Carolina eventually came across a short pre-employment training qualification which offered a Level1 Certificate for Introduction to Customer Service and Level 1 Certificate in Personal Development for Employability with CT Skills (funded by the European Social Fund) followed by a guaranteed interview with a local employer.
The aim of the qualification is to give local residents the skills and confidence to secure a job.
Due to a lack of confidence and self-esteem, Carolina struggled to secure employment and when attending interviews she felt she didn’t have the confidence to answer the interview questions to set her apart from other candidates.
This project is part-funded by the European Social Fund as part of the 2014-2020 European Structural and Investment Funds Growth Programme in England.